Frequently Asked Questions

HOW DO I BOOK:

You can contact us through our website enquiry form, Facebook Business Page, Instagram, email, text message, or phone call. Please provide your event date, start time, the items you wish to hire, and your event location or venue name. From there, we’ll check availability and provide a quote. Once you’re ready to proceed, we’ll send you an invoice. A deposit payment is required to secure your booking.

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DO I NEED TO PAY A DEPOSIT WHEN BOOKING:

Yes, a non-refundable deposit is required within 7 days to secure your booking. The deposit amount ranges from $50 to $100 depending on your hire items and total spend. The remaining balance is due 2 days before delivery (or earlier if preferred).

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HOW FAR IN ADVANCE SHOULD I MAKE A BOOKING:

We recommend booking as early as possible. We’re a small business and can only accommodate a limited number of deliveries each weekend. During peak seasons, weekends can book out months in advance. If delivery slots are full, you may collect and return most hire items from Hallett Cove, provided you have suitable transport.

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COLLECTING, SETTING UP & RETURNING HIRE ITEMS:

Most hire items can be collected and returned to us in Hallett Cove. Wooden arches must be transported in a large SUV, van or wagon. They must remain flat and dry. We do not permit transport on roof racks, utes, or trailers. Our items are easy to set up, and we offer flexible collection and return times to make event preparation easier. Collection is usually Thursday or Friday, and all hire items must be returned by the following Tuesday at 6pm. Please note if you.

Important Transport Notice: Transporting wooden arches via roof racks, utes, or trailers is strictly prohibited, as the items must lay flat and must not be exposed to moisture or damage. If you arrive with any of these transport methods, you will not be permitted to collect the hire items. Please note, we rarely have last minute delivery availability, so it’s essential to plan transport accordingly.

Please ensure the hire items fit in your vehicle prior to booking.

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DO YOU CUSTOM PAINT HIRE ITEMS:

Unfortunately, we do not currently offer custom painting due to our existing booking commitments.

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DO YOU OFFER BALLOONS:

We don’t supply balloons directly, but we work closely with Daisy Balloons, who we highly recommend. You’ll find a link to her page on our website, or we can send it to you upon request.

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DO YOU DO THE CUSTOM SIGNAGE:

Yes! We create all custom vinyl signage for our wooden arches, hanging discs, easel signs, and welcome signs. You can share inspiration images, or we can design options for you to choose from. We’ll always send you a proof before production.

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WHERE ARE YOU LOCATED & CAN I VIEW HIRE ITEMS:

We’re located in Hallett Cove, Adelaide. Collection and return of hire items are by appointment only. As we operate from home and don’t have a warehouse or showroom for viewing.

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CAN I GET A DEPOSIT REFUND IF MY EVENT IS CANCELLED:

Deposits are non-refundable. If you have already paid in full for your booking, we can issue a credit note for the total amount, which can be used toward your next event.

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WHERE CAN THE BACKDROPS BE SET UP:

Due to unpredictable weather, our wooden arches must be set up indoors or fully undercover, protected from wind and rain. For safety reasons, we do not set up wooden backdrops in parks, playgrounds, or outdoor areas that are not fully sheltered. Mesh backdrops may be set up outdoors.

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ONCE THE HIRE ITEMS HAVE BEEN SET UP, CAN WE MOVE THEM:

Yes, you can move them, but all hire items must remain at the same location. Please contact us beforehand so we can provide instructions on how to move them safely and ensure no damage occurs.

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DO YOU COLLECT HIRE ITEMS FROM 9PM ONWARDS:

Our standard collection time is the following day. Late night pickups (after 9pm) may be possible depending on scheduling and will incur an after hours surcharge. Please let us know if this is required when booking, as we may not always be able to accommodate after hours collections.

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WHAT HAPPENS IF SOMETHING GETS DAMAGED:

We understand that accidents can happen. Collections from Hallett Cove: A bond payment is required and refunded upon return of hire items in their original condition. Deliveries to events: If any hire items are damaged beyond repair, you’ll be invoiced for the replacement cost.

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WHY DO I NEED TO PAY A BOND:

A bond applies to customers collecting and returning hire items to Hallett Cove. The bond starts at $50 depending on the number/type of items hired. It is refunded once all items are returned in the same condition. If any items are damaged or beyond repair, the bond will not be refunded and replacement costs may apply.

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WHAT TIME WILL YOU DELIVER THE HIRE ITEMS:

Residential Events: Delivery times are arranged based on your event date and start time. We typically deliver on Thursday or Friday evenings, Friday during the day or Saturday where available. Venue Events: Delivery is usually 1–3 hours before your event start time, depending on venue access. We’ll confirm details with the venue the week of your event.

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DO YOU HAVE A MINIMUM SPEND FOR DELIVERY:

Yes, minimum hire spend varies by location:

· Local area (within 15 minutes of Hallett Cove): $150 + delivery/collection fee

· Delivery between Aldinga and Adelaide CBD: $250 + delivery/collection fee

· More than 30km from Hallett Cove: Please contact us to confirm the minimum hire spend and delivery fees.